“We were confident that SAP Business One would take our business to a world-class level and provide us with a well established, proven solution that would enable us to operate more seamlessly, efficiently, and accurately.”
OVERVIEW
THE COMPANY
- Product and services: Grocery retail
- Location: Ontario, Canada
- Employees: 200-500
OBJECTIVES
- Improving operational efficiency
- Maximizing profitability
- Enhancing user experience and collaboration across teams
CHOSEN SOLUTIONS
- SAP Business One
- Produmex WMS from BOYUM IT
WHY SAP?
- End-to-end solution
- World-class efficiency
- Real-time inventory management
- Valuable decision-making tools
BENEFITS
- Streamlined operations
- Enhanced collaboration
- Optimized inventory and supply chain management
- Improved user-friendly interface
- Increased ERP system efficiency
WHY FORGESTIK?
- Responsive technical support
- Deep understanding of requirements
- Effective problem resolution
- Business process improvement
SAP BUSINESS ONE: THE SECRET INGREDIENT TO GROCERY RETAIL SUCCESS
Btrust Supermarket, a prominent name in the grocery retail industry based in Mississauga, Ontario, Canada, has been serving the local community since its establishment in 2009. With three strategically located supermarkets in Mississauga and North York, it has carved a niche as a unique Chinese supermarket.
Btrust Supermarket is renowned for its wide array of products, encompassing not only Chinese goods but also high-quality offerings from various nations. With a centralized headquarters and a streamlined distribution network, the grocery retailer guarantees competitive prices and a consistent supply of the freshest fruits and vegetables.
CHALLENGES STIFLING GROWTH
Prior to upgrading its ERP system, Btrust Supermarket was increasingly facing several significant challenges in achieving operational efficiency and profitability. These issues were hindering the company’s progress and overall success, leading to the need for a more robust solution.
SAP Business One: Elevating operations to world-class efficiency
In its quest to improve its Enterprise Resource Planning (ERP) system, Btrust Supermarket embarked on a comprehensive journey to extend its existing SAP Business One software, a globally recognized and proven solution.
“We were confident that modernizing our current system would take our business to a world-class level and provide us with a well established, proven solution that would enable us to operate in a more standardized, efficient and accurate manner,” said Steven Wu, Data Specialist at Btrust Supermarket.
SAP BUSINESS ONE : ELEVATING OPERATIONS TO WORLD-CLASS EFICIENCY
SAP Business One facilitated a significant transformation within the company, leading to remarkable improvements across multiple facets of the business. The new ERP system bridged the gap between stores and warehouses and fostered closer collaboration between logistics and accounting teams. This transformation was made possible by the robust functionalities of SAP Business One and the addition of Produmex WMTM, a complete warehouse management add-on software from BoyumIT®, a warehouse management solution that is fully compatible with the ERP solution.
The newly added functionalities now provide the warehouse with real-time inventory status, including critical information such as stock levels, expiration dates, and purchase prices. The high level of visibility ensures accurate inventory management and supply chain optimization. Store teams can also benefit from the improved efficiency of the ERP system and seamlessly place orders with the warehouse by simply scanning items, saving valuable time and reducing the potential for errors in the process.
SAP Business One also streamlined the purchasing and sales processes for logistics and accounting staff, simplifying steps to complete transactions, and enabling quick document retrieval, ensuring a well-documented flow of goods and financial transactions.
The ERP also provides managers with valuable decision-making tools. With access to profit data and the ability to generate various reports, they can now make informed decisions and easily monitor store performance. “This holistic approach to business operations demonstrates how SAP Business One improves collaboration and efficiency between departments, contributing to Btrust Supermarket’s success,“ he added.
FORGESTIK: A DRIVING FORCE BEHIND TRANSFORMATION
The strong partnership between Btrust Supermarket and Forgestik was characterized by exceptional cooperation and dedication, which contributed to remarkable results. For example, whenever challenges arose and support was needed, Forgestik’s technical team responded promptly and demonstrated a deep understanding of Btrust Supermarket’s requirements, effectively resolving operational and technical issues within a short timeframe to ensure business continuity.
Forgestik also played a crucial role in enhancing the company’s business processes by meticulously orchestrating and preparing everything for the latest release upgrade. When minor issues arose with the add-on module, Forgestik swiftly implemented effective backup solutions, resolving the situation in a single day. Since then, a substantial increase in SAP efficiency has been achieved, greatly impacting and improving all operational processes.
“Looking ahead, the relationship between Btrust Supermarket and Forgestik looks promising as we plan to increase personal interaction, including arranging meetings or hosting events to further cement the bond between our teams“, he concluded.
