“The system is very well implemented within Craft Floors in Canada. With what any growth in a new market entails, it is reassuring to know that SAP Business One will be able to grow with us without having to make major changes to it. We already have the right tools in place to support our pace of growth."
OVERVIEW
THE COMPANY
- Products and services: Manufacturer of luxurious wood flooring
- Location: Burnaby, BC, Canada
- Annual revenue: < $10 Million
- Employees: 25
OBJECTIVES
- Satisfy the various needs by department (sales, accounts receivable, logistics)
- Have real time information accessible in one tool
- Have the right tools in place and achieve stability before expanding activities in new markets
CHOSEN SOLUTIONS
- SAP Business One
WHY SAP?
- Transparency: overview of each department’s activities in real time
- Possibility to create customized reports
- Makes daily work more enjoyable
- Possibility to grow with the software
BENEFITS
- Equipped with a comprehensive solution that overcomes industry-specific challenges
- Enabled all company employees to have access to the same information at all times
- Improved customer relations
- Reliable ally for sustained growth
WHY FORGESTIK ?
- Excellent understanding of business challenges and needs
- Able to provide tools that directly impact our productivity
- A great partner to simplify everyday tasks
A COMPLETE AND RELIABLE SYSTEM TO CONQUER THE AMERICAN MARKET
Located in Burnaby, British Columbia, Craft Floors prides itself in making beautiful flooring. The company counts a total of 25 employees, 15 of whom use SAP Business One software to carry out their daily tasks. Recognized as one of the most unique brands in the market, Craft Floors adheres to the principles of wood craftsmanship and is dedicated to creating luxurious flooring in an environmentally responsible manner.
OVERCOMING INDUSTRY CHALLENGES
For Craft Floors, opting for SAP Business One for their ERP software was a natural choice. “We needed a complete solution that could meet our various needs by department, whether it be sales, accounts receivable, logistics or inventory management. Using the same software for the entire company allows everyone to have access to the same information at the same time, which is a tremendous advantage. SAP Business One is truly a complete solution, capable of overcoming challenges specific to our industry and our company,” summarizes Kevin Gessner, Controller and Operations Manager at Craft Floors.
Speaking of challenges — The specificities of the American market definitely offer plenty. “Taxation in the U.S. is quite complex, and the financial module of SAP Business One makes our job much easier. It’s a huge time saver for us, and one less headache,” mentions Mr. Gessner.
The company is currently in the process of expanding its activities in the United States and is very happy to be able to rely on the robustness guaranteed by SAP Business One to conquer the American market. “Our ERP system is very well established at Craft Floors in Canada. With all what growth in a new market entails, it is reassuring to know that SAP Business One will adapt as we expand our activities and that we won’t need to make major changes to pursue our development. We already have the right tools in place,” said Kevin Gessner.
SAP BUSINESS ONE: A COMPLETE SYSTEM FOR NAVIGATING A COMPLEX ENVIRONMENT
The real-time information provided by the software is a fundamental aspect for the company. “No time is wasted searching for information. When a customer calls, we are able to provide them with the information they need because we have everything right at our fingertips,” mention Mr. Gessner.
“We can tell them when they can expect to receive their merchandise, see how many items we have in stock if they want to place an order right away. If we don’t have enough items, we can order them on the spot. One quick phone call is all it takes for our customers to have their questions answered. It is a definite advantage to maintain good customer relations, a value that is extremely important to us,” confirms Kevin Gessner.
FORGESTIK: BRIDGING THE GAP BETWEEN TECHNICAL KNOWLEDGE AND PRACTICAL ASPECTS
“We value the work that the Forgestik team has done for us. A special mention goes to Mike Taylor, Senior Consultant at Forgestik. The fact that he does not only have excellent technical knowledge, but also a deep understanding of our needs, helps tremendously. He understands our challenges and has helped us in implementing processes that we are using on a daily basis. He is exactly what we were looking for in a partner,” says Kevin Gessner.
The collaboration with Forgestik is just starting. “We received a great service to help create an inventory allocation report, which gave us an overview of our inventory. We know exactly what stock is arriving in the coming weeks and we can plan months in advance. This helps us greatly in managing our production, anticipating demands, and being able to meet them accordingly. I can say Forgestik has helped us build a very valuable tool for our business,” enthuses Mr. Gessner.
“Forgestik is a partner that takes its technical knowledge and translates it into practical aspects, aspects that are transforming our daily work, automating it, simplifying it, reducing human errors and making it more enjoyable,” summarizes Kevin Gessner.
